Returns & Exchanges – Luxxyshop.com

14 Days Worldwide Return/Exchange Policy

We hope you had a great time shopping with us!

If for any reason at all, you are unsatisfied with your purchase, please drop us an email within 14 days of receiving your order. We handle returns/exchanges on a per order basis, as not all situations are the same. 

Please be aware that pictures of products, and the colors are not always an exact representation of the product due to camera, lighting, computer /phone screens used for shopping. All these mediums can alter the color and look of the products compared to how they would look with naked eye. So returns due to these reasons will not be approved. 

Many products are made of natural materials like wood, bamboo, stones, leather etc. in which case the product you receive and what you see online will have some natural variations and/or imperfections and returns will not be approved in such cases.

In case you want to process return upon approval from our staff you can ship the package to the designated address provided below. Customers have to cover the shipping fee for the package return. 

You may also have to pay a restocking fee of 20% of the product price in some cases.

Contact us at: contact@luxxyshop.com to discuss Returns & Exchanges.

Our Shipping Address for returns is as below:

LuxxyShop, 1340 Environ Way, Chapel Hill, NC-27517, USA

If you have purchased using your paypal account, you may be able to be reimbursed for return shipping. Please view PayPal policy: Paypal Return Shipping